Refund & Returns Policy
Effective date: August 13, 2026
Website: https://jxbtrade.shop
Operating company: Wuhan Jiexibi Trading Co., Ltd.
We want you to shop with confidence. If something isn’t right, our 60-Day Free Returns policy makes it easy to send it back — and we cover the return shipping.
1. Return Window
You may request a return within 60 days of delivery. After 60 days, we’re unable to accept returns except for defective items covered below.
2. Eligibility
To be eligible for a return, items must be:
- Unused and in original, resellable condition.
- Returned with original packaging, dust bags/boxes, and any included accessories.
- Free of excessive wear, stains, odors, or damage caused after delivery.
For footwear, please try on indoors on a clean surface to avoid sole marks.
3. Free Return Shipping
Return shipping is on us for all eligible returns. Once your return is approved, we’ll provide a prepaid return label or arrange pickup instructions — you won’t pay out of pocket to send it back.
(This applies to standard returns. Returns caused by customer-initiated refusal after shipment, or returns from remote areas outside our carrier network, may be reviewed case by case.)
4. How to Start a Return
- Email jxbpp8361@163.com with your order number, the item(s) you wish to return, and a brief reason.
- Our team confirms eligibility and sends return instructions (prepaid label or carrier details).
- Ship the item back using the provided method.
- We inspect the returned item upon arrival, then process your refund.
5. Refunds
- Approved refunds are issued to your original payment method (PayPal).
- Processing time: 3–5 business days after we receive and inspect the return.
- It may take additional time for your PayPal account or bank to reflect the funds, depending on your provider.
- Shipping fees originally paid are non-refundable except when the return is due to our error (wrong/damaged/defective item).
6. Exchanges
Want a different size, color, or style? The fastest way is to return the original item (free) and place a new order. For assistance, email jxbpp8361@163.com and we’ll guide you.
7. Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at jxbpp8361@163.com with photos. We’ll arrange a free replacement or full refund (including any shipping paid), with no return shipping cost to you.
8. Non-Returnable Items
The following are generally not eligible for return unless defective:
- Items marked Final Sale or Non-Returnable at the time of purchase.
- Personalized, custom-made, or engraved items.
- Items damaged due to misuse, neglect, or normal wear after use.
9. Free Worldwide Shipping
We offer free worldwide shipping on every order. Estimated delivery times vary by destination; tracking is provided once your order ships. Delays caused by customs or carrier disruptions are outside our control but we’ll help track and resolve where we can.
10. Contact
Questions about a return or refund?
Wuhan Jiexibi Trading Co., Ltd. Room 203, 2nd Floor, Building A, Digital Economy Innovation Center, Wuhan Economic & Technological Development Zone, Wuhan, Hubei, China
Email: jxbpp8361@163.com